Dotynapo Return Policy

Effective Date: January 6, 2025

At Dotynapo, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward return process, ensuring a hassle-free experience. Please review our return policy below:

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days from the date of delivery.
  • The products must be in brand-new, unworn, and unused condition, with the original packaging, tags, and any accompanying materials intact.
  • Footwear must be free from any marks, scuffs, or signs of wear.
  • Returns that do not meet these conditions will not be eligible for a refund or exchange.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@dotynapo.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with further instructions for the return process.
  3. Return Shipping: You will be responsible for return shipping costs, unless the item is defective or the wrong item was shipped to you. We recommend using a trackable shipping service or purchasing shipping insurance, as Dotynapo is not responsible for items lost during return transit.

3. Refund Process

Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria. If your return is approved:

  • Refunds will be issued to the original payment method. Please note that the refund will be processed within 7-10 business days after receiving and inspecting the returned item.
  • Shipping fees are non-refundable, except in cases where the product is defective or incorrect.

If your return does not meet our criteria (e.g., the item is worn or damaged), we will notify you via email, and the item will be returned to you at your cost.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at info@dotynapo.com. Once your return is processed, you may place a new order for the desired item.

  • Exchanges are subject to product availability.
  • Please note that exchange shipping fees will be the responsibility of the customer.

5. Non-Returnable Items

The following items are non-returnable:

  • Gift Cards
  • Final Sale items: These will be clearly marked as “Final Sale” on our website.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@dotynapo.com. We will provide a prepaid return label for you to return the item at no cost. Once the item is returned, we will send you a replacement or issue a full refund, depending on your preference and product availability.

7. International Returns

For international returns, customers are responsible for return shipping costs. Please ensure that the return shipment is properly labeled to avoid any customs fees or delays.

8. Contact Information

If you have any questions or need assistance with your return, please contact our Customer Service team:

Our customer support hours are Monday through Friday, from 9:00 AM to 5:00 PM (PST).

Dotynapo Contact Information:

  • Address: 950 California St #128, Calimesa, California
  • Website: dotynapo.com

Thank you for choosing Dotynapo. We are committed to providing you with the finest products and customer service!

This Return Policy is subject to change. For the latest updates, please visit our website regularly.