Sales Policy

Effective Date: January 6, 2025

Welcome to Dotynapo, your ultimate destination for luxury footwear. At Dotynapo, we are committed to delivering top-quality products and exceptional service. Our sales policy outlines the terms and conditions under which our products are sold, ensuring that you have a seamless shopping experience with us.

1. Product Availability

We take great care in ensuring that the products available on our website, dotynapo.com, are in stock and ready for delivery. However, due to high demand, some items may be temporarily out of stock or discontinued. In the event that an item you purchase is unavailable, we will notify you immediately and offer a suitable alternative or a full refund.

2. Ordering Process

To place an order on Dotynapo, simply browse our selection of high-end footwear on our website and add your desired products to the cart. Once you have reviewed your selection, proceed to checkout. You will be prompted to enter your shipping information and payment details. After completing the purchase, you will receive an email confirmation with your order details.

3. Payment Methods

Dotynapo accepts a variety of secure payment methods, including:

  • Credit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

All payment transactions are securely processed through our payment gateway, ensuring that your financial information remains protected.

4. Pricing & Discounts

The prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. Any applicable taxes or shipping fees will be calculated at checkout. Dotynapo occasionally offers discounts or promotional codes, which will be clearly displayed on our website or through email notifications. These discounts may be applied to your order at checkout, but please note that they cannot be combined with other offers unless specified.

5. Shipping & Delivery

We offer worldwide shipping, ensuring that your luxury footwear reaches you, no matter where you are located. Shipping charges are calculated based on your delivery address and selected shipping method.

  • Domestic Shipping (USA): We provide standard, expedited, and overnight shipping options. Delivery times may vary based on your location, but generally, orders will arrive within 5-7 business days.
  • International Shipping: We ship to select countries, with delivery times ranging from 10-14 business days. International shipping charges will vary depending on the destination.

Orders are processed within 1-2 business days after payment confirmation. During peak seasons or promotional events, please allow additional time for processing.

6. Returns & Exchanges

We want you to be completely satisfied with your purchase from Dotynapo. If for any reason you are not happy with your footwear, we offer a 30-day return policy from the date of delivery. The following conditions apply:

  • Items must be in brand-new, unworn condition, with the original packaging and tags intact.
  • Returns must be accompanied by the original receipt or proof of purchase.
  • Please note that shipping costs for returns are the responsibility of the customer, unless the product is defective or the wrong item was shipped.

For exchanges, please contact us at info@dotynapo.com to initiate the process. We will provide instructions for returning the item and receiving a replacement.

7. Customer Support

Our customer support team is here to assist you with any questions or concerns regarding your order, product details, or our policies. Feel free to reach out to us via:

Our office hours are Monday through Friday, 9:00 AM to 5:00 PM (PST). We strive to respond to all inquiries as quickly as possible.

8. Warranty

Dotynapo offers a 1-year warranty on all footwear purchased directly from our website. This warranty covers any manufacturer defects in materials or craftsmanship. If you experience any issues with your product, please contact us within the warranty period, and we will guide you through the process of obtaining a replacement or repair.

9. Privacy & Security

At Dotynapo, we take your privacy seriously. We adhere to strict privacy policies to ensure that your personal and payment information is kept confidential. We do not share your information with third parties, except for necessary purposes related to your order fulfillment (e.g., shipping carriers). For more details, please review our Privacy Policy on our website.

10. Terms & Conditions

By making a purchase on Dotynapo, you agree to comply with our Terms and Conditions, which govern your use of our website and the sale of products. Please read these terms carefully before making a purchase. These terms are subject to change at any time, and any updates will be posted on our website.

Dotynapo Contact Information:

Thank you for choosing Dotynapo! We are proud to provide you with the finest selection of luxury footwear.

This Sales Policy is subject to change. For the latest updates and detailed terms, please visit our website regularly.

By purchasing from Dotynapo, you are agreeing to the terms and conditions set forth in this Sales Policy.